CANCELLATION, RETURN, EXCHANGE AND REFUND POLICY

This Cancellation, Return, Exchange and Refund Policy (“Cancellation & Refund Policy”) is applicable to the customers of Fabritizer - a brand of Cosmo Speciality Chemicals Private Limited, who for the purpose of buying the products have visited/surfed www.fabritizer.com (hereinafter known as “Platform”). 

This Cancellation & Refund Policy is meant to assist and educate the customers about the process of cancellation of products ordered, return and exchange of products ordered by the Customer through the Platform and refund of the amount paid by the customer for the same. 

For the purpose of this Cancellation & Refund Policy, wherever the context so requires “you” or “user” shall mean any natural or legal person who has agreed to become a buyer / customer by registering himself / herself on the Platform by providing the registration data using computer / mobile systems. The term “we”, “us”, “our” shall be referred to Fabritizer.

Terms & Conditions. 

1.Cancellation of products ordered. 

  • Before Shipment: 
  • If you wish to cancel the product(s) ordered those have not been shipped at the time of cancellation request, you can cancel your order through the webpage following the steps below: 

    1. Home Page > Orders > Cancel Order; and/or
    2. Write to the customer care on feedback@fabritizer.com; 
  • After Shipment:
  • If you wish to cancel the product(s) ordered those have been shipped you can deny to take delivery at the time of delivery. 

    2.Return, Exchange and Refund of product(s) delivered.  

    Under the Cancellation & Refund Policy the option of exchange, replacement and/or refund is offered by us.   you can only be returned within 07 (seven) days from the date of delivery of the product(s). If you wish to return / exchange the products(s) ordered, you can do the same by following the steps below:

    1. Home Page > Orders > Return Order / Exchange Order; and/or
    2. Write to the customer care on feedback@fabritizer.com; 

    Note: If it is a case of exchange, it shall be subject to the availability of stock. In case that a replacement may not be available, we will refund you the amount paid.

    The pickup agent/courier boy shall be entitled to refuse to accept the product intended to be returned or exchanged, if any of the following conditions:

    • If return/exchange request is initiated after the prescribed number of days mentioned hereinabove from the delivery of the products.
    • Returned without original packaging including, price tags, labels, freebies and other accessories; or 
    • If original packaging is damaged.
    • If Serial Number (EN Code/bar code) is tampered with not readable.
    • Product is damaged due to use, misuse, overuse or altered;
    • Product is used or altered.

     

    3.Part Return/exchange of Part Order:

    Return/exchange request can be made at item level - if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products, if any, which were provided along with the product(s).

    4.Wrong Delivery - (Customer received delivery message, product not delivered):

    In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 07 (seven) days from the date of delivery confirmation for us to investigate.

    5.Refund of Cancelled / Returned Order

    Cancellation before shipment of products in accordance to Clause 1 of the Cancellation & Refund Policy - Refund shall be processed within 24-48 hours and refunded to you in accordance with RBI Regulations within 07-14 business days, post processing of cancellation request; and for cancellation after shipment of products or for the refund of the returned products the refund shall be processed within 24-48 hours from the time products are received back and verified at our warehouse and shall be subject to the following conditions: 

    • For payments through credit/debit cards or net banking: the refund shall be strictly processed to the same credit card / debit card / bank account using which the payment was made, within 24-48 business hours of receipt of products at warehouse. It may take 07-14 additional business days for the refund to reflect in your account.
    • For Cash on Delivery (COD) transactions: All COD refunds shall be made through the account transfer as per the account details shared by you (including the image of cancelled cheque) via email through your registered email ID to the Company’s email ID i.e., feedback@fabritizer.com.